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RETURNS

ORDERS

Most of Kakou bijoux jewelry are made to order please allow 3-5 business days for your order to ship. If you have an inquiry regarding the status of your order and/or product availability please email info@kakoubijoux.com

 

RETURN POLICY

Love it or return it! Items may be returned within 14 days of your order's arrival for refund. Returned merchandise must include gift box and be in the same condition as when it was received. Email info@kakoubijoux.com to arrange a return or exchange.

Please note that earrings are not eligible for returns or exchange, they are final sale. All sale items are final sale. They may not be returned or exchanged.

*Shipping charges cannot be refunded. You will be notified via e-mail of your refund once we've received and processed the returned item. Kakou bijoux cannot be held responsible for lost return packages please make sure to mail all returns using a trackable shipping method .

 

 

REPAIR POLICY

We will repair any jewelry design purchased through kakoubijoux.com. Please email us a info@kakoubijoux. Some reparation may be subject to repair fees depending upon material availability and nature of repair. Please note that due to the nature of our products, we may not be able to order certain components needed to repair your item please contact us before sending your jewelry for repair. All repairs will be handled on a case by case basis. Please allow 2-4 weeks for the repair and return to you. Kakou bijoux cannot be held accountable for unanticipated delays. Repairs are subject to the availability of the original parts used in the piece.